SERVICES OVERVIEW

Care Navigation & Advocacy
Assistance understanding medical information provided by the healthcare team, including diagnoses, treatment plans, and next steps in care translated into clear, plain language.

Health Record Organization

Organizing health records to help clients prepare to understand their medical records through their healthcare team. This includes organization of complex care situations, medical records and timelines

Appointment Preparation
Helping clients prepare for medical visits so they feel informed and confident. Turning chaos into structured questions for the healthcare team

Care Coordination Support

Help facilitating clearer communication between patients, families, and healthcare clinicians to promote improved care coordination.

Ongoing Patient Advocacy
Continued support for clients with complex or evolving advocacy needs.

WHY WORK WITH A PATIENT ADVOCATE

The healthcare system is complex, often fragmented, and difficult to navigate alone.

A patient advocate provides support with organizing complex medical information, coordinating care logistics, and facilitating communication with healthcare teams.

My goal is to help patients and families feel informed, supported, organized and empowered throughout their healthcare journey, while all medical decision-making, diagnosis, and treatment planning remain the responsibility of the licensed healthcare team.

HOW IT WORKS

Step 1: Schedule complimentary 15 minute introductory phone appointment

Step 2: Complete Intake Forms
Submit your medical history and supporting documents.

Step 3: Schedule type of appointment appropriate for you
Choose a convenient time for your appointment.

Step 4: Begin Care Navigation Support
Receive personalized guidance and next-step planning.

Ready to get clarity and support in your healthcare journey?

Courtney Snyder, ACNP-BC
Patient Advocacy & Care Navigation
Phoenix Metro Area

Scope of Services

What I Do

I provide patient advocacy and healthcare navigation support to help individuals better understand and organize their medical information and communicate more effectively within the healthcare system.

My services are designed to support clarity, coordination, and informed decision-making by helping clients:

• Review and organize medical records for clarity and structure

• Translate medical terminology into understandable language

• Help identify patterns, questions, and areas for discussion with clinicians/care team

• Support preparation for medical appointments

• Assist in organizing timelines, summaries, and documentation for complex medical histories

• Help clients communicate more effectively with healthcare providers and systems

• Provide advocacy support focused on understanding care that has already been provided

My role is to serve as a guide, advocate, and translator of medical information — helping you feel more informed and prepared.

What I Do Not Do

To maintain appropriate professional boundaries, the following services are not provided:

• I do not diagnose medical conditions

• I do not provide treatment recommendations or medical advice

• I do not prescribe medications or alter treatment plans

• I do not interpret diagnostic tests for the purpose of medical decision-making

• I do not provide emergency or urgent medical care

• I do not replace your treating physicians or healthcare clinicians

All medical care decisions must be made in consultation with your licensed healthcare clinician.

Important Notice

Services provided through this business are offered strictly in a patient advocacy and informational capacity, unless otherwise established through a separate written agreement.

No provider–patient relationship is created through use of this website or inquiry alone.

Disclaimer:
Patient advocacy services provide guidance and support in navigating healthcare systems and medical information. These services do not replace medical care or establish a clinican-patient relationship. Our services do not encompass clinical or medical advice, assessments or care plans, diagnosis, prescription or treatment, or the practice of nursing in your state. We focus on removing barriers and coordinating quality patient centered care through appointment support, note taking, facilitating communication between patient and care team, and providing non-clinical education.